Policies, Boundaries & Accessibility Notes

Clear expectations help create a comfortable experience.

I Am Breath Holistic Wellness LLC is committed to providing professional, respectful, and personalized mobile massage and bodywork in an environment where both client and therapist can feel comfortable and safe.

The information below provides a general overview of practice policies, professional boundaries, accessibility considerations, and what to expect around your appointment. New clients receive the complete Client Policies & Practice Information and Informed Consent documents through PocketSuite during the booking process.

Appointment Timing & What to Expect

Because I provide mobile care, your scheduled appointment time is the start of your hands-on session, not my arrival time.

I typically arrive approximately 10–15 minutes before your scheduled appointment. This gives me time to bring in my equipment, set up the massage table and supplies, and briefly touch base with you before we begin.

Your hands-on session begins at the scheduled appointment time and continues for the full session length you selected:

60-Minute Session — 60 minutes of hands-on care
90-Minute Session — 90 minutes of hands-on care

After the hands-on portion of your session is complete, additional time is allowed for you to ground and transition off the table, for us to briefly discuss what you noticed, review any individualized support or self-care recommendations, and for me to clean up and pack my equipment.

Please plan for approximately 15–30 additional minutes after the hands-on portion of your session before I leave.

Setup and post-session support are intentionally built around your scheduled hands-on time rather than taken out of it.

Appointments & New-Client Preparation

Appointments are scheduled in advance through PocketSuite.

After booking, new clients receive the required intake forms, appointment details, and preparation information. Whenever possible, we will also have a brief phone or Zoom Discovery Consultation before your first appointment so we can clarify your goals, preferences, questions, and anything that may affect how we work together.

Mobile Care & Your Space

Because I bring the massage session to you, your home or other approved appointment location becomes our temporary treatment space.

Please provide an area that is:

• large enough for a professional massage table and safe movement around it;

• reasonably clean and free of hazards;

• comfortable in temperature and lighting; and

• reasonably quiet with unnecessary interruptions minimized.

I bring the professional massage table, fresh linens, bolsters and supportive cushions, oils or lotions, and the supplies required for your session.

Creating a Comfortable Session Environment

Your appointment is time intentionally set aside for you to receive care.

To help protect that time:

• Cell phones should be silenced and put aside whenever possible.

• Televisions and unnecessary household distractions should be minimized.

• Pets should be secured away from the treatment area.

• Children must be supervised by another responsible adult throughout the session.

These expectations help create a calm environment where you can remain present and receive the full benefit of your appointment.

Late, Cancelled & Missed Appointments

Your appointment time is reserved specifically for you.

The full appointment fee applies to late cancellations, missed appointments, and appointments that cannot begin as scheduled because the client is not ready or available.

If you are not ready at the scheduled hands-on start time, your session may need to be shortened so that later appointments are not affected. The full appointment fee still applies.

I understand that unusual circumstances occur. Any exception or adjustment to this policy is made at my discretion on a case-by-case basis and should not be assumed in advance.

Payment

Payment is handled according to the terms provided through PocketSuite.

I Am Breath Holistic Wellness LLC does not bill or accept insurance. Clients are responsible for all financial obligations associated with their appointments.

Professional Scope

Massage and bodywork are intended to support health and wellness through approaches such as relaxation, reducing muscular tension, improving mobility, and supporting comfortable movement.

Depending on your goals and the session, care may also include movement observation, breath awareness, client education, and practical self-care recommendations.

Massage and bodywork are not substitutes for medical diagnosis or medical treatment.

Consent & Communication

Your comfort matters throughout your appointment.

You are always welcome to:

• ask questions;

• request changes in pressure or technique;

• request adjustments to positioning or draping;

• decline a particular approach;

• request a pause; or

• end the session at any time.

Open communication is one of the foundations of the I Am Breath Method™. Your feedback helps guide the work rather than requiring me to assume what feels appropriate for you.

Professional Boundaries

All services provided by I Am Breath Holistic Wellness LLC are strictly professional and therapeutic.

Respectful communication and professional boundaries are expected from both therapist and client throughout every interaction.

Sexually suggestive, abusive, threatening, discriminatory, harassing, or otherwise inappropriate behavior will result in immediate termination of the session. Future services may also be refused.

When a Session May Be Modified or Discontinued

For everyone's safety, a session may be postponed, modified, or discontinued if:

• the treatment environment is unsafe;

• illness or a medical concern makes massage inappropriate;

• professional boundaries are violated;

• a client appears impaired by drugs or alcohol; or

• circumstances arise that make treatment unsafe or outside my professional scope.

Accessibility & Individual Needs

Mobile care can offer flexibility for clients who find travel to a traditional treatment setting difficult or inconvenient.

If you have a mobility limitation, sensory need, communication preference, medical consideration, difficulty with stairs or positioning, or another accommodation that may affect your appointment, please let me know before the session whenever possible.

During our Discovery Consultation, we can discuss practical considerations such as access to your home, parking, stairs, table placement, positioning, bolsters or additional support, lighting, temperature, communication preferences, and other reasonable adjustments that may help make your experience more comfortable.

Because every home and every client's needs are different, accessibility is approached individually. If I cannot safely provide care in a particular environment or reasonably accommodate a need within my scope, equipment, or professional limitations, I will communicate that clearly.

Privacy & Confidentiality

I Am Breath Holistic Wellness LLC applies HIPAA privacy and confidentiality standards to the handling of client health information and business practices.

Your health history, personal information, and information shared during consultations and appointments are treated as private and used for the purpose of providing safe, appropriate, professional care, except when disclosure is required or permitted by law.

Have a Question?

If you're unsure whether something about your health, home environment, accessibility needs, or appointment situation may affect your session, please ask.

It is usually easier to address those questions before I arrive so we can determine together what will help you feel safe, prepared, and comfortable.